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If you have any problem or question, do not esitate to contact us.
Who is Vroomerz?
Vroomerz is a luxury car rental booking platform based in UK and operating all over the Europe that through its network of qualified Supply Partners makes it possible to book in real time and in any location the best cars at the best prices.
Will I get the exact model which I have reserved?
Vroomerz guarantees the specific make and model you have reserved.
Can I get my rental car delivered and collected?
Yes, all the qualified Supply Partners offer a bespoke door to door delivery and collection service that is included in the total rental price.
How is my rental car insured?
All rental cars have a third party liability insurance with a minimum coverage amount as per local legislation. All rental cars include CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) with an excess fee in case of damage to or theft covered by the security deposit.
Do I need an International Driving Permit (IDP)?
If your driver license is not in the Roman alphabet an International Driving Permit IN ADDITION to your valid driver license is needed.
Can friends or family members also drive my rental car?
Any additional driver need to be registered in the rental agreement. Additional drivers need to be present at time of pick-up and provide a valid driver license and passport ID. Most qualified Supplier Partner charge a daily fee for additional drivers.
Is there a minimum age for renting a car?
Yes, the qualified Supply Partner require minimum ages of Main and additional drivers. The minimum age can differ by country, supplier and car category, you can find any details in the booking form. In most cases the minimun age is 30 years for sports and exotic cars and 25 for the others.
How can I make my booking?
To make a reservation you shall place your order by completing the form available on our website and clicking “Book Now”. In completing the Booking Form you shall provide simply the Main Driver’s name, the email address and the telephone number and pay the price for the provision of the Rental Services with your credit cards.
Is there a fee for cancelling a reservation?
Vroomerz has no cancellation fee when is advised 72 hours prior to the reserved rental start date.
What does a credit card deposit means?
A credit card, in the name of the primary driver, is required to hold a deposit for the period of the rental. The credit card must have enough credit to withdraw a security deposit which is usually a minimum of an insurance excess payment.
Can I make a reservation in someone else's name?
Yes, you can make a reservation for someone else that will be the Main Driver, please be aware that he has to be the one who will pick up the car and that he has to bring a with him valid credit card in her or his own name.
How can I make the deposit?
You can make the deposit by credit card only. It must be a valid international credit card in the name of the Main driver as stated on the booking voucher. Neither debit cards nor cash deposits are accepted at time of rent. Details of the Driver Credit Card shall be provided to the qualified Supply Partner promptly upon request and in any event by no later than 4 working hours (being any hour between 9.00am and 6pm Local Time) before the Pick-up Time. Failing to provide the details of the Driver Credit Card within 4 Working Hours before the Pick-up Time may cause delays in the provision of the Rental Services.
Which documents do I need to present at time of pick-up?
At time of pick-up the Main Driver has to present her or his driver license, passport or photo ID and the credit card used to withdraw the security deposit.
What happens if the qualified Supply Partner is not able to withdraw the security deposit?
In the event that the qualified Supply Partner is unable for any reason to withdraw the Security Deposit, it will not deliver the Car and the Driver will not be entitled to a refund.